Refunds Policy

Last updated: 20/07/2024

Welcome to Arm Arena!

At Arm Arena, we strive to provide the best experience for our community members. If you are not entirely satisfied with your purchase, we're here to help. Please read our Refunds Policy carefully to understand your rights and our obligations.

Refunds for Pro Accounts

Cancellation and Refunds

1. Monthly Subscriptions:

   • You may cancel your Pro Account subscription at any time. Upon cancellation, you will continue to have access to Pro Account features until the end of your current billing cycle.
   • Refunds for monthly subscriptions are not provided, as the service is rendered immediately upon purchase.

2. Annual Subscriptions:

   • Annual subscriptions can be canceled at any time. Upon cancellation, you will continue to have access to Pro Account features until the end of your current billing period.
   • Refunds for annual subscriptions will be issued on a prorated basis, calculated from the date of cancellation to the end of the subscription term, less any discounts applied.

Refunds for Marketplace Purchases

We provide a vibrant marketplace where users can buy and sell armwrestling goods. Please read our Refunds Policy carefully to understand your rights and responsibilities regarding refunds. As a platform provider, Arm Arena facilitates transactions but does not directly handle refunds between buyers and sellers.

Role of Arm Arena

Arm Arena provides the platform for users to buy and sell goods. We do not take part in the actual transaction between buyers and sellers. Therefore, any refund requests must be resolved directly between the buyer and the seller.

Responsibilities of Buyers and Sellers

Buyers

1. Contact the Seller:
   - If you are not satisfied with a purchase or wish to request a refund, you must contact the seller directly through the Arm Arena platform. Provide clear details about your issue and the resolution you seek.

2. Return Policy:
   - Review the seller’s return policy before making a purchase. Each seller may have different terms regarding returns and refunds.

3. Dispute Resolution:
   - If you are unable to reach a satisfactory resolution with the seller, you may escalate the issue by contacting Arm Arena customer support for mediation. While we do not process refunds, we can assist in facilitating communication between both parties.

Sellers

1. Set Clear Return Policies:
   - Clearly state your return and refund policies on your seller profile and product listings. This helps manage buyer expectations and ensures smoother transactions.

2. Respond Promptly:
   - Address any refund requests or issues raised by buyers promptly and professionally. Aim to resolve disputes amicably to maintain a positive reputation on the platform.

3. Provide Accurate Descriptions:
   - Ensure that all product descriptions and images accurately represent the items being sold. This helps minimize misunderstandings and refund requests.

Refund Process

1. *initiate a Refund Request:
   - Buyers should contact the seller directly through the messaging system on Arm Arena. Include order details, reason for the refund request, and any supporting evidence (e.g., photos of damaged goods).

2. Agreement and Resolution:
   - Once the seller receives the refund request, they should review the details and respond promptly. Both parties should work towards a mutually agreeable solution, whether it involves a return, replacement, or refund.

3. Return Shipping:
   - If a return is agreed upon, the buyer is typically responsible for return shipping costs unless otherwise specified by the seller. Ensure the item is securely packaged and shipped with a tracking number.

 Escalation and Mediation

1. **Unresolved Disputes:**
   - If a buyer and seller cannot resolve a dispute, either party may contact Arm Arena customer support for assistance. While we do not issue refunds, we can provide mediation to help reach a resolution.

2. **Contact Support:**
   - To escalate a dispute, contact us at [Your Contact Information] with all relevant details, including communication records between the buyer and seller. Our team will review the case and offer guidance.

Non-Refundable Items

Certain items may be non-refundable, depending on the seller’s policy. Common non-refundable items include:
- Custom or personalized items
- Perishable goods
- Digital goods and downloadable content

Contact Us

If you have any questions about our Refunds Policy or need assistance with a dispute, please contact us at:

- Email: info@armarena.com

Thank you for being a part of Arm Arena. We are committed to providing a supportive platform for armwrestlers to buy, sell, and connect. Your satisfaction is important to us, and we are here to assist you with any issues you may encounter.